9th weeks in XeerSoft

On 4th March 2013

During that day, I will do the EDI support calls then I attend the delivery department meeting. After that I do the template editing for the final task in Xeersoft.

On 5th March 2013

I do teach a bit about EDI support calls to the new interns. I just teach them how to handle the EDI support calls.

On 6th March 2013

On 7th March 2013

On 8th March 2013

8th weeks in Xeersoft

On 25th February 2013

For the whole day, I need to standby and takeover admin position because our admin was on leave for that day. At there I managed to handle incoming fax and watch the cctv for that company. During that time, I do my own works and try to complete my tasks.

On 26th February 2013

As usual I do my EDI support calls. After that, I need to attend the delivery meeting. At noon until evening I do concentrate to complete my task given by senior.

On 27th February 2013

Due to EDI support calls, I managed to complete my new task given by senior. After lunch hour I need to setup all the preparation for incoming my supervisor from my college. After that, I do to help junior to check our system using a different type of browser.

On 28th February 2013

Every morning, I need to do EDI support calls as usual. I'm also try to complete my task and at the evening, I have to attend the intern meeting. Our intern meeting will be guided by one mentor and our main topic is internship line in XeerSoft.

On 1st March 2013

On that day, I need to stanby for support at Motherhood Expo in KLCC. We handle the POS system for Pigeon Malaysia. I learnt how to add new product, change price, activate the product using the system. Our system was an offline system and all the sales will be recorded by the system. After lunch hour, I go back to office and doing some works and complete my template also remote into client PC to solve problems.

7th weeks in XeerSoft

On 18 February 2013

Early in the morning, I do the EDI support calls and remote into client PC. After that, in between I do the EDI support calls, I do have to edit the template that had been assigned to me until the end of working hours.

On 19 February 2013

For that day,  I do the EDI support calls. After that, I do some research for my FYP project.

On 20 February 2013

As usual, I need to handle the EDI support calls. Next we have to attend the delivery department meeting. After lunch hour, I do some work on the template editing. On that day, we also have general meeting.

On 21 February 2013

In the morning I do EDI support calls. After that, I go to attend knowledge pass down for 3XPOS system. During the talk, I need to install the system into our PC and then study the system. After the talk was ended, I need to attend the intern meeting.

On 22 February 2013

During the morning, I need to handle the EDI support calls and also doing something on template editing.

5th weeks at XeerSoft

On 4th February 2013

As usual, I will handle the EDI support calls. After that, my delivery department have meeting on 10.00am. Next, I do hardware checking for delivery department. 

On 5th February 2013

For a whole day, I only do the EDI support calls. I need to handle a calls from customer. sometimes i also need to do email supervisor.

On 6th February 2013

Same with yesterday, I only do for the EDI support calls for a whole day until the end of the day we have some CNY celebration and some gift from company.

On 7th February 2013

I have been assign to do define role for client. This is to change the user authorization when using our system. I was assigned with a new task by the senior. I need to edit the template report. This is for a new requirement asked by client and it will be released when upgrading our system to a new version. as usual, I do for EDI support calls. update my current schedule.

On 8th February 2013

Company annual leave.

6th weeks at XeerSoft

On 11th February 2013

CNY holiday

On 12th February 2013

CNY holiday

On 13th February 2013

On this day, I had been assigned by the senior to change the decimal places for the price figure. After that, I just proceed to do EDI support calls. 

On 14th February 2013

Overall, I focus more on template editing and EDI support calls.

On 15th February 2013

I was assigned with a new task by the senior. I need to edit the template label. This is for a new requirement asked by client and it will be released when upgrading our system to a new version. as usual, I do for EDI support calls.

4th weeks at XeerSoft

On 28th January 2013

Public holiday for Thaipusam festival.

On 29th January 2013

At the morning I standby for the EDI support calls. Next, the senior asked for help to do stock checking system for company. Next I continue to do the hardware checking and find the driver for the devices. on the end of the working hours, I attend the fire prevention talk for the company. The topic explained how to avoid from fire and apply the safety precaution steps. The speakers also advice us to avoid from heavy smoke because heavy smoke can shutdown us very quickly rather than fire.

On 30th January 2013

I do the EDI support calls in the morning. After that, I learnt how to release upgrade for the current system. In additions, I also learns how to used the VMare software and the P4 software to do the release upgrade.

What is P4? P4 software mean there have the other clients change that file and resolve use to see what changes that been made for both client.   

What is Release Upgrade? When a new version is done developed, we need to apply the new program to the customers. A Release Upgrade involves: Program Update and it help to encode the latest set of the program and put into the server. For the Database Synchronization help to update database structure and data.

For the end of the day, I do some Chinese New Year decoration for the company.

On 31st January 2013

Today is my first outstation during the internship. I have been selected to go outstation and see the senior and supervisor deal with a new customer. Luckily, I can see the Xeersoft branch at Melaka. I have to go to Kota Tinggi, Johor. At there I learn how to setup receipt printer and basic function for 3Xpos system. 

What is 3Xpos system? 3Xpos is a pos application specially designed for supermarket/ hypermarket retail operation. The main design objective of 3Xpos is to be fast, simple and stable. Because supermarket operation has a high demand of stable and speedy transaction, 3Xpos must be able to cater the scanning speed of cashier and also the high usage during peak hours. 

3Xpos stands for 3rd generation of Xeersoft Pos.

Also stands for:

1. Explore - exploring the new capability of pos program by using new technologies

2. Expand - implementation of the newly explored capabilities

3. Exposure - increase the exposure of customer brand image and help them to improve their brand image generation  

Before this during the working hours I have to learn by my self all the system in the Knowledge Base. On that day my supervisor ask me to apply the knowledge to setup the PC and my supervisor will evaluate my works. 

On 1st February 2013 

Today is federal territory holiday and our office should be not working on that day. But I am still in the outstation hours. On that day we go to Masai, Johor to settle up the problem for the outlet. At there I also learn how to downgrade the updated browser to make the system is more stable to be used. At certain level, we need to downgrade the browser because the to run the system it need to be compatible with the application. All the system need to be synchronized with the current applications because most of the system have it own lifetimes and we need to follow the trends and evolution of a system.

After that we need to go to Johor Baharu, Johor to solve the current issue during that time. For this session I only watch and see the problems to be solved.

3rd weeks at XeerSoft

On 21st January 2013

On that day I learns how to calculate weekly email supervisor percentages. Email supervisor summary is calculate every week on Friday or Monday every week. The range for calculate email supervisor is (Saturday – next Friday) .There are several types of email labels which are action-action, replied on the same day, replied on 1-2 days and replied back on 3 or more days.

Formula to calculate email supervisor is :

Total email = Same Day + (1-2 Days) + 3+ Days + action/action

Percentage = ((Total Email – action/action) / Total Email ) * 100%

For example :

     Calculate the percentage of summary the email replied within the week.

Total email = Same Day + (1-2 Days) + 3+ Days + action/action

=  66 + 13 + 12 + 16

 = 107

Percentage = ((Total Email – action/action) / Total Email ) * 100%

                   = ( ( 107 – 16 ) / 107 ) * 100 %

                  = 85.05 %

Therefore, the percentage of email replied within the week is 85.05 %

- After that I continued to EDI support calls and at the end of the work hours, I go to help the previous intern for completing their project at Xeersoft before the training ends.

On 22nd January 2013

I continued to cleaning the fun room inside the office. Next, I go back to work for EDI support calls. After that, there is an open ceremony reception for fun room and the reception is celebrated with our manager. At the afternoon, I used to manage the hardware and stock checking for the devices in the our department. I have to check whether the devices can be used or cannot. I have to jot down the records and sent it to the senior.

On 23rd January 2013

On that day, like usual I just stanby for EDI support calls. if there is a problem need to be solved from received calls  then i will try to solve their problems as soon as possible. Next I just continue the current task for hardware checking for the whole day. After that i have to attend the General meeting for all departments. I have to introduce my self officially during the meeting and get some point of view from senior and the supervisor.

On 24th January 2013

Public holiday for Maulidur Rasul.

On 25th January 2013 

As usual, I go for the EDI support calls for the whole day.

2nd weeks at XeerSoft

On 14th January 2013,

I have been asked for to do some tally on accounting. I have to make sure the value are the same with the given total value has given to me.  After that I continued to EDI support calls.

On 15th January 2013,

As usual, I have to ready for my EDI support calls. After that, I have been asked for to some stock checking from the system. I have to key in the stock code and justify the value whether it is correct or not.

On 16th January 2013,

From the yesterday issues and I have to solve the customer problems . Next I continued to EDI support calls.

On 17th January 2013,

I have been asked for converting the files from the web form to the PDF files. Next, I have to learn to use the inventory system from the company system. I have to attend the intern meeting and our topic is value generation. everyone have to share their opinions on this topics.

On 18th January 2013,

I learn to manage the authorize permission from user and admin. Next, I have to attend the delivery department meeting which it will be held on every 2 weeks. This meeting is focusing on the project sharing among the senior and all the incoming issues in the department. After that, we are having some activities which is house keeping day.

1st week at XeerSoft

On 8th January 2013,

I started to pick up my first called form customer.

At the same time, I have to practice xeersoft EDI system to solve customer problems. Updating my activities in the Google calender.

On 9th January 2013,

On the early day I have to install all the software required for practicing the system.

Next, I have to follow the Annual General Meeting (AGM) 2013 which that located at Pandan Lake. I feels that I'm the lucky person to have into the AGM which is it will be held once in a year and the Melacca branch also comes too. The content of the AGM is review the last year statistic and performance and target for the 2013.

On 10th January 2013,

I have been told to help them to replace the blade server from our company to the data center. From that I can see how does the blade server looks like. after that, I proceed to my work, EDI support calls. I have to attend the intern meeting every week and the day is on Thursday. I learn to create the intern meeting invitation using email. The intern meeting is more on personal sharing during the intern at XeerSoft. The intern meeting is participated by one mentor from the senior and all the intern students.

On 11th January 2013,

I have to update my Google calender. Senior asking for help to do some accounting checking. I go lunch early to send my duty notification and my Final Year Project chapter 1-5 to my supervisor and my second assessor. Next, I learn to use new software which is Teamviewer to remote customer when he/she are facing the problems. I also learn how to edit the billing template.

First Day Intership

Attend at 0850. First, i go for duty registration. Next, I introduce my self to all the staff on that day. I had been attempted to the Delivery department. I have to install the software and setting my default browser. I learn to used the EDI system and handling a call form the customer. Setting my email for the company usage. I learn how to create meeting among the internship student. Finished at 1800.